CUSTOMER SERVICE
客户服务

潮格客户服务部分为三个体系:售前服务、售中服务、售后服务。

售前服务:客户产品咨询时针对客户需求介绍适合的产品,售前客户团队经过专业培训,有条理、礼貌的与客户交流,对于产品材料、制作流程、产品质量等客户急需的信息答疑解惑;

售中服务:客户到店,专业的店面服务人员积极与客户沟通,让客户更能真切的体验产品,甚至抚摸到产品,根据客户家装需求,介绍适合客户的产品,使客户无需盲目挑选;

售后服务:上门安装,保证产品质量,所有产品都通过安全监测,产品任何质量问题都及时解决,保证客户安心使用潮格产品。

Tidal grid customer service is part of the three systems: pre-sale service, sale of services, after-sales service.
Pre sales service: customer product consulting clockwise to customer needs to introduce the suitable products, pre-sales customer team trained, organized, polite to communicate with customers, answering questions for information product materials, production process, product quality and customer needs;
Sales service: customers to shop, professional store service staff to actively communicate with customers, so that customers can really experience the product, and even touch the product, according to customer demand for home improvement, introduced to customers, so that customers do not need to blindly choose;
After sales service: door installation, ensure product quality, all products are through safety monitoring, product quality problems are solved in time, to ensure that customers at ease the use of tidal grid products.